Contact Us

Have a question or need assistance? Our customer support team is here to help you 24/7. Get in touch with us through any of the methods below.

Email Support

Send us an email and we'll get back to you as soon as possible.

⏱ Response within 24 hours

Live Chat

Chat with our support team in real-time for instant assistance.

Available 24/7
⚡ Instant Response

WhatsApp Support

Reach us on WhatsApp for quick and convenient support.

+251 22 6664303
📱 Available 24/7

📍 Business Hours

Customer Support: 24/7 - We're always here to help
Privacy Inquiries: [email protected]
Business Inquiries: [email protected]
Responsible Gaming Support: Available 24/7

Send Us a Message

* Required fields. We typically respond within 24 hours.

Frequently Asked Questions

Looking for quick answers? Check out our most common questions below.

📧 How long does it take to get a response?

We aim to respond to all inquiries within 24 hours. For urgent matters, please use our live chat for instant support.

🔐 How do I reset my password?

Click "Forgot Password" on the login page, enter your email, and follow the instructions sent to your inbox.

💳 How do I make a withdrawal?

Go to your account dashboard, click "Withdraw," select your payment method, and enter the amount. Withdrawals are typically processed within 1-5 business days.

🆔 Why do I need to verify my identity?

Identity verification is required by law to prevent fraud, money laundering, and underage gambling. It's a one-time process to keep your account secure.

🎮 Can I play for free?

Yes! Try our demo mode to play Chicken Road for free without risking real money. It's perfect for learning the game.

🚫 How do I self-exclude?

Contact our support team or visit the Responsible Gaming section in your account settings to set up self-exclusion.

Still have questions? Visit our FAQ page or contact us using the form above.

🔒 Privacy & Security

Your privacy is important to us. All communications are encrypted and handled in accordance with our Privacy Policy. We never share your personal information with third parties without your consent.

⚠️ Report a Problem

If you've encountered an issue with our service, please provide as much detail as possible including:

  • Your account username
  • Date and time of the issue
  • Description of what happened
  • Screenshots (if applicable)
  • Device and browser information

This helps us resolve your issue quickly and efficiently.

Ready to Play?

Start Playing Now Try Demo