Help Center

Creating an account is simple:

1. Click "Sign Up" or "Register" on the homepage
2. Fill in your personal details (name, email, date of birth)
3. Create a strong password
4. Verify your email address
5. Complete identity verification (KYC)

You must be 18+ to create an account. Have your ID ready for verification.

Yes! We offer demo mode for Chicken Road games. You can play with virtual credits to learn the game mechanics without risking real money. No registration is required for demo play.

Simply click "Try Demo" on the game page to start playing instantly.

We currently offer two exciting crash games:

• Chicken Road (Original): 98% RTP, up to 7,000x multiplier
• Chicken Road 2.0: 95.5% RTP, up to 5,000x multiplier with step-based gameplay

Both games are provably fair and available in demo and real-money modes.

To reset your password:

1. Click "Forgot Password?" on the login page
2. Enter your registered email address
3. Check your email for a password reset link
4. Click the link and create a new password
5. Log in with your new password

The reset link expires after 24 hours. If you don't receive the email, check your spam folder or contact support.

Identity verification (KYC - Know Your Customer) is required by law to:

• Prevent underage gambling
• Combat fraud and money laundering
• Protect your account from unauthorized access
• Ensure secure withdrawals

You'll need to provide a government-issued ID and proof of address. This is a one-time process that typically takes 24-48 hours.

Enable 2FA for extra security:

1. Log into your account
2. Go to Account Settings > Security
3. Click "Enable Two-Factor Authentication"
4. Scan the QR code with an authenticator app (Google Authenticator, Authy)
5. Enter the 6-digit code to confirm

We strongly recommend enabling 2FA to keep your account secure.

We accept the following payment methods in Ethiopia:

• Telebirr: Instant deposits
• CBE Birr: Instant deposits
• M-Pesa: Fast mobile payments
• Bank Transfer: Direct bank deposits
• Credit/Debit Cards: Visa and Mastercard

Minimum deposit is typically $10. Processing times vary by method.

To withdraw your winnings:

1. Log into your account
2. Go to "Cashier" or "Withdraw"
3. Select your preferred withdrawal method
4. Enter the amount you wish to withdraw
5. Confirm the transaction

Important: You must withdraw to the same payment method used for deposit. Processing times: 24 hours - 5 business days depending on the method.

Withdrawal processing times vary based on:

• Payment method: E-wallets are faster than bank transfers
• Verification status: Unverified accounts may experience delays
• First withdrawal: First-time withdrawals require additional security checks
• Withdrawal amount: Large withdrawals may require manual review

If your withdrawal is delayed beyond the stated timeframe, please contact our support team.

Deposits: We do not charge fees for deposits. However, your payment provider may apply their own fees.

Withdrawals: The first 3 withdrawals per month are free. Additional withdrawals may incur a small processing fee depending on the method.

Chicken Road is a crash-style multiplier game:

1. Place your bet before the round starts
2. Watch the multiplier increase as the round progresses
3. Cash out at any time to secure your winnings
4. If you don't cash out before the round ends, you lose your bet

The goal is to cash out at the right time - not too early, not too late. The game uses provably fair technology to ensure random and fair outcomes.

RTP (Return to Player) is the percentage of wagered money that a game returns to players over time.

• Chicken Road (Original): 98% RTP
• Chicken Road 2.0: 95.5% RTP

For example, a 98% RTP means that for every $100 wagered, $98 is returned to players on average over millions of rounds. This is a theoretical value and does not guarantee results in individual sessions.

Maximum multipliers vary by game:

• Chicken Road (Original): Up to 7,000x your bet
• Chicken Road 2.0: Up to 5,000x your bet

The actual maximum payout may also be limited by your account's maximum win limit, which is stated in our terms and conditions.

Try these troubleshooting steps:

1. Clear your browser cache and cookies
2. Refresh the page (Ctrl+F5 or Cmd+Shift+R)
3. Try a different browser (Chrome, Firefox, Safari)
4. Check your internet connection
5. Disable browser extensions or ad blockers
6. Update your browser to the latest version

If the problem persists, contact our technical support team with details about your device and browser.

Yes! Chicken Road games are fully optimized for mobile devices:

• Mobile Browser: Play directly in your mobile browser (Chrome, Safari)
• Android App: Download from our website
• iOS App: Play via mobile browser (PWA support)

Minimum requirements: Android 8.0+ or iOS 12+, stable 3G/4G connection.

If you get disconnected during a game round:

• Your bet remains active
• If you had already cashed out, your winnings are safe
• If you hadn't cashed out, the bet will be lost if the round ends
• Check your account history to see the round result

We recommend using a stable internet connection. If you experience frequent disconnections, contact support.

To set deposit limits:

1. Log into your account
2. Go to Account Settings > Responsible Gaming
3. Select "Deposit Limits"
4. Choose daily, weekly, or monthly limits
5. Enter your desired limit amount
6. Confirm the limit

Note: Limit increases take 24-72 hours to take effect. Decreases are applied immediately.

Self-exclusion temporarily or permanently blocks your access to our services:

1. Go to Account Settings > Responsible Gaming
2. Select "Self-Exclusion"
3. Choose a time period (24 hours, 7 days, 30 days, 6 months, permanent)
4. Confirm your decision

During self-exclusion, you cannot log in, deposit, or play. You can also contact support at any time to request immediate self-exclusion.

Need help? Visit our Responsible Gaming page for resources and support.

If you're struggling with gambling, help is available:

• Gamblers Anonymous: www.gamblersanonymous.org
• National Gambling Helpline: Available 24/7
• Our Support Team: [email protected]

Remember: When the fun stops, stop. There's no shame in asking for help.