Terms & Services

Last Updated: June 20, 2026

1. Acceptance of Terms

By creating an account, accessing our website, or using any of our gaming services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Services, as well as our Privacy Policy and Responsible Gaming Policy.

These terms constitute a legally binding agreement between you and Chicken Road Ethiopia. We reserve the right to modify these terms at any time, and your continued use of our services following any changes indicates your acceptance of the new terms.

2. Eligibility and Account Registration

2.1 Eligibility Requirements

To use our services, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
• You must be legally permitted to participate in online gambling activities in your jurisdiction
• You must not be located in a jurisdiction where online gambling is prohibited
• You must not be self-excluded from gambling activities
• You must provide accurate and complete registration information

2.2 Account Registration

When creating an account, you agree to:

• Provide true, accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept full responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

2.3 One Account Per Person

You may only register one account per person. Multiple accounts, duplicate accounts, or accounts registered using false information may be closed without notice, and any winnings may be forfeited.

3. Responsible Gaming

3.1 Self-Exclusion and Limits

We provide the following responsible gaming tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Loss Limits: Control maximum losses over specific time periods
• Session Time Limits: Set time limits for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from our services
• Reality Checks: Receive periodic notifications about your gaming duration

3.2 Problem Gambling Support

If you believe you have a gambling problem, we encourage you to seek help. Resources include:

• National Gambling Helpline
• Gamblers Anonymous
• Local addiction support services in Ethiopia

3.3 Underage Gambling Prevention

We take underage gambling seriously and implement strict measures to prevent minors from accessing our services. This includes age verification checks and monitoring of suspicious activity.

4. Financial Terms

4.1 Deposits

When making deposits:

• All deposits must be made using payment methods registered in your name
• We accept Telebirr, CBE Birr, and other approved payment methods
• Minimum and maximum deposit limits apply as stated on our payment page
• Deposits are processed in accordance with the chosen payment method's processing times
• We reserve the right to refuse or reverse any deposit that appears suspicious

4.2 Withdrawals

Withdrawal terms include:

• Withdrawals must be made to the same payment method used for deposit, where possible
• Identity verification may be required before processing withdrawals
• Minimum and maximum withdrawal limits apply
• Withdrawal processing times vary by payment method (typically 1-5 business days)
• We reserve the right to request additional documentation to verify your identity
• Withdrawal fees may apply depending on the payment method chosen

4.3 Bonus Terms

All bonuses and promotions are subject to specific terms and conditions, including:

• Wagering requirements must be met before bonus funds can be withdrawn
• Maximum bet limits may apply when using bonus funds
• Bonuses may have expiration dates
• Some games may be excluded from bonus play or contribute differently to wagering requirements
• We reserve the right to forfeit bonuses and associated winnings if terms are violated

5. Game Rules and Fair Play

5.1 Game Integrity

All games are provided by certified game providers and use Random Number Generators (RNG) to ensure fair and random outcomes. The stated RTP (Return to Player) percentages are theoretical and calculated over millions of game rounds.

5.2 Betting Rules

When placing bets:

• Minimum and maximum bet limits apply to all games
• Bets cannot be canceled once placed and the game round has started
• You are responsible for ensuring your bets are placed correctly before confirming
• In case of technical malfunction, all affected game rounds are void

5.3 Prohibited Activities

The following activities are strictly prohibited and may result in account closure and forfeiture of funds:

• Using betting bots, automated software, or third-party tools
• Colluding with other players
• Exploiting software errors or bugs
• Engaging in fraudulent or illegal activities
• Money laundering or using our services for illegal financial transactions
• Abusing bonuses or promotional offers
• Creating multiple accounts to circumvent restrictions

6. Privacy and Data Protection

We are committed to protecting your personal information. Our collection, use, and storage of your data is governed by our Privacy Policy, which forms part of these Terms and Services.

We collect and process personal data including:

• Registration information (name, date of birth, address, email)
• Financial transaction data
• Gaming activity and preferences
• Device and browser information
• Communications with customer support

Your data is used for account management, payment processing, fraud prevention, regulatory compliance, and improving our services.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Chicken Road Ethiopia or its content providers and is protected by copyright and intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without written permission
• Modify, create derivative works, or reverse engineer our software
• Use our trademarks or branding without authorization
• Frame or link to our content in a misleading manner

8. Technical Requirements and Service Availability

8.1 Technical Requirements

To use our services, you need:

• A compatible device (smartphone, tablet, or computer)
• A stable internet connection
• An up-to-date web browser or mobile app
• Sufficient device storage and processing capability

8.2 Service Availability

While we strive to provide uninterrupted service, we do not guarantee that our services will be available at all times. We reserve the right to suspend or withdraw services for maintenance, updates, or technical reasons without prior notice.

8.3 Technical Malfunctions

In the event of technical errors or malfunctions:

• All affected bets and game rounds may be declared void
• Stakes will be returned to affected players
• We will investigate and resolve issues as quickly as possible
• Our decision on technical disputes is final

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of our services
• We are not responsible for losses resulting from technical failures, internet connectivity issues, or third-party payment provider problems
• Our total liability to you shall not exceed the amount you have deposited in your account in the past 12 months
• We are not liable for unauthorized account access resulting from your failure to maintain password security

10. Account Closure and Termination

10.1 Voluntary Closure

You may close your account at any time by contacting customer support. Any remaining balance will be returned to you after verification, subject to any pending wagering requirements or investigations.

10.2 Termination by Us

We reserve the right to suspend or permanently close your account if:

• You violate these Terms and Services
• We suspect fraudulent or illegal activity
• You provide false or misleading information
• You abuse bonuses or promotions
• We are required to do so by law or regulation

Upon termination, any bonus funds and associated winnings may be forfeited. Legitimate withdrawable balances will be returned after deducting any applicable fees or charges.

11. Dispute Resolution

11.1 Customer Complaints

If you have a complaint, please contact our customer support team first. We are committed to resolving issues fairly and promptly.

11.2 Dispute Process

1. Contact customer support with details of your complaint
2. We will investigate and respond within 5 business days
3. If unsatisfied with our response, you may escalate to our complaints manager
4. Final decisions will be provided within 30 days of the initial complaint

11.3 Governing Law

These Terms and Services are governed by the laws of Ethiopia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of Ethiopian courts.

12. Anti-Money Laundering (AML)

We are committed to preventing money laundering and terrorist financing. As part of our AML policy:

• We verify the identity of all customers
• We monitor transactions for suspicious activity
• We reserve the right to request source of funds documentation
• We report suspicious transactions to relevant authorities
• Deposits must be wagered at least once before withdrawal

13. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, terms, or privacy practices of these external sites. Access to third-party services is at your own risk.

14. Communication

By using our services, you consent to receive communications from us including:

• Account notifications and updates
• Promotional offers and marketing materials (you may opt out)
• Security alerts and important service announcements
• Responses to your inquiries

We will communicate with you via email, SMS, in-app notifications, or push notifications to your registered contact details.

15. Changes to Terms

We reserve the right to modify these Terms and Services at any time. Changes will be effective immediately upon posting to the website. We will notify you of significant changes via email or prominent notice on our website.

Your continued use of our services after changes are posted constitutes acceptance of the modified terms. If you do not agree with the changes, you must stop using our services and close your account.

16. General Provisions

16.1 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.2 Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or our right to enforce it in the future.

16.3 Assignment

You may not assign or transfer your rights under these terms. We may assign our rights and obligations to any third party without your consent.

16.4 Entire Agreement

These Terms and Services, together with our Privacy Policy and any specific game rules, constitute the entire agreement between you and Chicken Road Ethiopia.

17. Contact Information

If you have any questions about these Terms and Services, please contact us:

---

By using Chicken Road Ethiopia, you acknowledge that you have read, understood, and agree to be bound by these Terms and Services.